iKamper rooftop tents are shipped via freight for a flat fee of $199 in the contiguous US. Unfortunately, we're unable to expedite freight deliveries.
- Accessories are shipped via USPS or UPS and may vary dependent on the item. If your address is unable to receive deliveries from either of these couriers, please contact iKamper at the time of purchase so we can make note of it in advance. For expedited shipping service, USPS orders need to be recieved by 12 pm PT and UPS orders by 2 pm PT to ship same day.
- Shipping of rooftop tents to Alaska (FAIRBANKS AND ANCHORAGE ONLY), Puerto Rico, and Hawaii: $800 + applicable taxes.
You may cancel your RTT order at any time before it has shipped and get a full refund, minus a 3.5% cancellation fee.
If you would like to cancel, please visit our Contact Page for us to proceed with a refund. Please note that it may take up to 10 days for the refund to appear in your bank account.
Due to the difficulty and cost of transporting an item the size of an RTT, no returns will be given after your RTT has been shipped or picked up.
If you cancel your RTT order while it is out for shipment you will incur a 15% deduction from your refund to cover shipping charges and a restocking fee associated with the late cancellation.
If you require an address change after you have received a shipment confirmation email you will be responsible for any reconsignment fees and/or holding fees that your freight incurs with an en route address change.
iKamper packages its shipments with the utmost care, but freight damage can, unfortunately, occur in transit. Please follow the steps below to have the best experience:
1. Upon delivery, please carefully inspect the shipment, and take pictures of any scratches, dents, and punctures. If the damage appears severe, we recommend that you refuse the delivery altogether so that we can send you a replacement unit.
2. IMPORTANT: Note on the delivery receipt if there are any damages, even if they seem light. Note the exact damages you are seeing. This is essential for a damage claim to be filed.
3. Send us photos of the damage (box and the actual product damage) and the delivery receipt, along with the specifics of the delivery. These must be sent within 48 hours of receiving your shipment.
Please contact iKamper support regarding your damaged tent using the form on THIS PAGE.