We strive to ship your order as quickly and efficiently as possible, and we hope you receive your order soon. If you need to cancel your order please take note of the charges below:
- Any order cancellation issued pre-shipping will incur a 3.5% charge to cover admin and credit card fees. Visit our Contact Page to proceed with this process. Please note that it may take up to 10 days for a refund to appear in your account.
- Due to the difficulty and cost of transporting an item the size of an RTT, no refunds or returns will be given after your RTT has been shipped or picked it up. If you cancel your RTT order while it is out for shipment, you will incur a 15% deduction from your refund to cover shipping charges and a restocking fee.
- If you require an address change after receiving your shipment confirmation email, you will be responsible for any re-consignment fees and/or holding fees that your freight incurs for an address change en route.
We stand by the quality of our products, and iKamper RTTs come with a 5-year limited warranty.