Warranty

We're proud of our products, and as such we offer a warranty. If you ever experience an issue with one of our products, please fill out the After-Service Care form at the bottom of the page. We'll do our best to solve the problem as soon as possible.

iKamper Roof Top Tent Warranty

2 Year Warranty

For 2 years from the date of purchase, iKamper will repair or replace (at our option) defective parts at no cost to the customer.

Extended 3 Year Warranty

For 5 years from the date of purchase, iKamper will repair or replace (at our option) defective parts at a minimum cost (production cost). Shipping is covered by the customer.

Our warranty does not cover all issues, such as the ones below:

  • UV damage: ultra-violet damage to fabric. The gel coat on the Skycamp shell is covered by a 1-year warranty from the date of purchase.
  • Normal wear and tear, cosmetic blemishes occurring as a result of use (vinyl window discoloration, scratches/dents on the rooftop tent top, etc.)
  • Damage caused by the customer (misuse, accident, abuse, storm damage, etc.)
  • Aesthetic changes that do not affect the general operation of the roof top tent.

This warranty applies only to customers who purchased directly from iKamper or an authorized dealer and does not cover second-hand purchases. While the warranty does cover products sold through authorized dealers, customers who purchased their iKamper products from a dealer must submit any After Service Requests through the dealer they purchased from.

For more details on the warranty policy and the terms and conditions of purchase, please click HERE.

Additional Accident Protection by Extend

iKamper offers 1, 2, and 3 year accident coverage by partnering with Extend.

The iKAMPER Protection Plan begins on the date of purchase for Accidental Damage coverage. It runs concurrently with the iKamper's 2 year/3 year extended warranty.

Protection plan coverage:

  • Accidental damage from handling: If an accident happens and your product stops working. Extend will replace it at no additional cost. Like: drops, cracks, bends, rips, tears, and structural damage.
  • Mechanical Failure: When regular use of your product results in a mechanical or functional failure, you are covered.

Benefits to our shoppers:

  • Peace of Mind: Our customer feels safe and protected with the confidence that their purchase is covered from the date of purchase
  • Repair or Replace: Simple and easy. Our customer files a claim. Once approved they will receive an email with instructions on how to repair or replace their product
  • Zero Deductible: No fees. No deductibles. No hidden costs. Our customer does not have to worry about any additional charges when filing a claim

Kitchen Systems & Roof Top Tent Accessories Warranty

1 Year Warranty

For 1 year from the date of purchase, iKamper will repair or replace (at our option) defective parts at no cost to the customer.

Our warranty does not cover all issues, such as the ones below:

  • Ultra-violet (UV) damage to fabric or paint.
  • Normal wear and tear, or cosmetic blemishes occurring as a result of use.
  • Damage caused by the customer (misuse, accident, abuse, storm damage, etc.)
  • Aesthetic changes that do not affect the general operation of the product.

This warranty applies only to customers who purchased directly from iKamper or an authorized dealer and does not cover second-hand purchases. While the warranty does cover products sold through authorized dealers, customers who purchased their iKamper products from a dealer must submit any After Service Requests through the dealer they purchased from.

After-Service Care - US Customers

Please fill out the correct form below for us to help you solve your issue as quickly as possible.

Global Customers, please directly contact the dealer or distributor from whom you purchased your iKamper product for After Service Care.

If you purchased directly from iKamper.com, please click on the "iKamper.com Customers".
If you purchased through a dealer in the US, please contact them directly for assistance. iKamper will work with your dealer to find the best solution possible.

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Nov 30, 2021 06:41:37 PM