Return & Cancellation Policy
We strive to ship your order as quickly and efficiently as possible, and we hope you receive your order soon. If you need to cancel your order please take note of the charges below:
- Any order cancellation issued pre-shipping will incur a 3.5% charge to cover admin and credit card fees. Visit our Contact Page to proceed with this process. Please note that it may take up to 10 days for a refund to appear in your account.
- Due to the difficulty and cost of transporting an item the size of an RTT, no refunds or returns will be given after your RTT has been shipped or picked it up. If you cancel your RTT order while it is out for shipment, you will incur a 15% deduction from your refund to cover shipping charges and a restocking fee.
- If you require an address change after receiving your shipment confirmation email, you will be responsible for any re-consignment fees and/or holding fees that your freight incurs for an address change en route.
We stand by the quality of our products, and iKamper RTTs come with a 5-year limited warranty.
Rooftop Tent Accessories, Kitchen, & Sleep Systems
- If you would like to cancel an accessory order there will be a 3.5% fee associated with the cancellation. Visit our Contact Page to proceed with this process.
- Once an accessory order has been shipped, refunds may be given up to 30 days after the shipping date. If 30 days have passed since the shipping date, we cannot offer a refund or exchange (with the exception of items covered by our warranty).
- If you would like a refund or exchange, you will be responsible for all shipping costs. Shipping costs are non-refundable. If you receive a refund for a return, the cost of shipping to and from our warehouse will be deducted. We recommend using a trackable shipping service for returns.
To be eligible for a return, your item must be unused and in the same condition that you received it.
- Once your item is received and inspected, our customer service team will email you to confirm whether your refund is approved or rejected.
- Approved refunds will be processed with a credit automatically applied to your original method of payment. Please note that it may take up to 10 days for the refund to appear in your account.
For any questions, please visit our Contact Page, and will assist you as soon as we can!