Careers

What's it like working at iKamper?

We’re a group of people who work really, really hard... and still want to grab a beer together after work. We’re proud of the fact that we’re a startup that has seen massive growth since 2017 (and we have no intention of stopping).

We owe our success to our team. Our people bring their best ideas to the table and know that their thoughts are heard and appreciated. We celebrate our team with group trips, campouts, happy hours, a few too many inside jokes, and some incredible Instagram fodder.

 

You should work with us if…

1. You’re a good person who wants to help good people.

2. You love the outdoors as much as we do.

3. Hard work doesn't scare you.

4. You work well independently.

5. You're an accurate judge of your own performance and competencies.

6. You're passionate about constant growth.

7. You're down for an occasional ping pong, foosball, or cornhole competition.

8. You live within greater Seattle or are willing to relocate.

Full-Time, Competitive Salary

Medical, Dental, and Vision Plans

401(k) w/ Company Match

Career Development Opportunities

Exclusive Discounts

Friendly & Fun Work Atmosphere

Paid Vacation

Open Positions

Customer Experience Specialist

About iKamper

iKAMPER strongly believes in cherishing the best moments through travel, exploration, and outdoor experiences with loved ones. Over the last four years, our award-winning products have fueled remarkable global expansion. In May 2019, we established our US headquarters in Seattle, and we relocated to our new 10,500 square foot facility in Kent, comprising a warehouse, showroom, and office space. iKAMPER has emerged as a frontrunner in the overlanding industry by creating innovative products distributed in over 30 countries. As an ambitious, dynamic, and growth-oriented company, we take pride in our exceptional team that is constantly striving for improvement. Our company culture is characterized by a friendly and open-minded workplace, where employees are encouraged to share, contribute, learn, and make a meaningful impact.

  • Receive comprehensive medical, dental, and vision coverage, with iKAMPER covering 100% of employee insurance premiums.
  • Participate in a 401(k) program with a company match.
  • Enjoy 11 paid holidays throughout the year.
  • Engage in meaningful work that fosters professional growth.
  • Be part of a successful, rapidly expanding team.
  • Experience a friendly work atmosphere where the key is to show up on time, perform well, and collaborate effectively with colleagues. There's no stringent dress code – just a focus on getting the job done.

 

Job Summary

The iKAMPER Customer Experience Specialist entails delivering outstanding service to our customers, handling their inquiries, resolving any issues they encounter, and ensuring their overall satisfaction. As the main point of contact, you will embody our company's values and dedication to excellence. This position involves assisting customers with inquiries and complaints, furnishing them with product information, creating sales orders, and managing returns. By guiding customers in understanding our products and addressing their needs, the Customer Experience Specialist also plays a role in driving sales.

Main Responsibility

  • Customer Interaction
    • Respond promptly and courteously to customer inquiries via phone, email, or chat.
    • Assess and analyze customers' requirements to offer appropriate solutions and recommendations.
    • Address customer complaints and concerns with empathy and professionalism, striving for first-call resolution whenever feasible
  • Order and Product Process
    • Execute orders, returns, and exchanges with precision and efficiency.
    • Assist in managing product returns and processing warranty claims.
    • Maintain comprehensive knowledge of our products, services, and company policies to provide proficient assistance
      to customers.
    • Collaborate closely with internal teams to escalate and resolve intricate issues promptly.
    • Contribute valuable insights and suggestions for continuous process improvements aimed at enhancing the overall
      customer experience.

Secondary Responsibility

  • Customer Service in the Showroom
    • Assist in showroom operations by welcoming and attending to customers' needs.
    • Handle customer inquiries and resolve concerns with professionalism while in the showroom.
    • Work collaboratively with colleagues to deliver a seamless customer experience.
    • Maintain current knowledge of products and promotional offers.

Job Requirements

  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and a proactive approach to addressing customer needs.
  • Ability to remain calm and composed under pressure.
  • Proficiency in computer systems and familiarity with NetSuite is a plus.
  • A passion for delivering exceptional service and building positive customer relationships.
  • In office 4 days a week and able to lift 50 lbs.

Equal Opportunity Disclosure

iKamper is an equal opportunity employer (and proud of it.)

Diversity makes our team stronger, healthier, and more interesting. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national orientation, disability, age, or veteran status. We just ask that you do your best to love the outdoors and love others.  

iKamper is a multinational brand that serves people in 40+ countries. Diversity and inclusion are at the heart of our values. We’re committed to learning and growing as a company and as individuals.